Service Guarantee
Support that keeps you making.
People, guidance, and covered hardware support behind your Orchard.
Get supportWith every rental
Service Guarantee and complete software support. Rental starts with an eight-month minimum.
With purchase
Service Guarantee and annual operator training for three years. Complete software support is included.
Start with someone who knows your system.
Get technical assistance with setup, configuration, and software. Remote diagnosis and guided troubleshooting help identify the issue and the next step.
Talk to support ↗
A path forward for covered hardware.
When remote troubleshooting cannot resolve a covered issue, Itemfarm can arrange eligible replacement parts, repair, or replacement under your agreement. Follow the team’s instructions for any return.
Parts & supplies ↗
Know the tools. Keep your confidence.
Tutorials, documentation, maintenance guidance, and operator training help your team use and care for Orchard. Customer resources are matched to your organization and equipment.
Explore training ↗HOW SUPPORT WORKS
From question to next step.
Tell us what happened
Diagnose it together
Agree the service plan
Get back to making
What the support covers
- Technical assistance and guided troubleshooting
- Eligible parts for normal operation of covered Itemfarm hardware
- Repair or replacement arrangements for covered issues
- Software support, documentation, and maintenance guidance
Confirm your coverage
Your agreement identifies the covered base, qualifying modules, accessories, and service arrangements. Consumables and feedstock, third-party equipment, and unauthorized modifications or repairs are outside standard coverage.
On-site work may be billed separately. Service availability, shipping, return responsibilities, and exclusions depend on the agreement and location.
Request the full Service Guarantee terms
Ask Itemfarm for the full terms before ordering. Your written agreement defines coverage, responsibilities, and limitations.
Discuss your service needs ↗Bring the Orchard to your program.
Choose rental or purchase and configure your modules. Still have questions? See the workflow in a demo.